Become a Customer Service Advocate with Teladoc Health, focused on enhancing patient and member support. This role manages inquiries through calls, emails, and chat to provide stellar service.
As a vital team member, you'll demonstrate outstanding communication and problem-solving abilities to manage patient inquiries and service information. Adaptability to new processes and handling crises efficiently form the foundation of this dynamic position.
Key Responsibilities:
• Respond to member inquiries across various channels
• Provide accurate information on healthcare services
• Address and resolve patient issues thoroughly
• Maintain high satisfaction ratings through effective service
• Thrive in a rapid-paced, evolving environment
Requirements:
• Bilingual in English and French is mandatory
• Exceptional empathy and understanding of member needs
• Strong organizational capabilities for multitasking
• Ability to work independently as well as in a team
• Willingness to create a flexible work schedule
Leverage your patient communication and crisis management skills as a Customer Service Advocate at Teladoc Health.
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📌 Customer Service Advocate at Teladoc Health (Markham)
🏢 Trevor Frances Recruitment
📍 Markham