Elevate client experience as a Client Service Associate at Octacom in Richmond Hill. Ensure exceptional support through onboarding, issue resolution, and project execution in a hybrid work model.
In this onsite role, you will be pivotal in providing seamless service to Octacom's clients, handling inquiries through the HubSpot helpdesk, and implementing new projects. Your proactive approach will drive continuous improvements as you build expertise in document management and financial automation. Collaborate with diverse teams and participate in meetings to stay current on industry practices.
Key Responsibilities:
• Serve as primary contact for client inquiries and issues
• Assist with onboarding and implementing recent client projects




• Contribute to documentation and testing for new services
• Build understanding of Octacom’s offerings for client support
• Analyze client data for Business Reviews and presentations
Requirements:
• Bachelor’s degree in Business, IT, or related field
• 1-3 years experience in client or IT support
• Strong communication and problem-solving skills
• Ability to work independently and in teams
• Proficiency in Microsoft Office Suite
Be part of Octacom’s commitment to excellent client service and collaborative innovation.
#J-18808-Ljbffr

📌 Client Service Associate at Octacom (Richmond Hill)
🏢 Octacom
📍 Richmond Hill