Elevate homeowner satisfaction as a Customer Care Specialist with Mattamy Homes in Ottawa. This full-time hybrid role is pivotal in managing inquiries and enhancing client relations.
Mattamy Homes is actively seeking a Customer Care Specialist to enrich the homeowner experience in Ottawa. This position involves communicating across various channels, performing pre-delivery inspections, and collaborating with multiple internal departments. Your skills in project management, analytics, and customer communication are essential for successful interactions and continuous improvement.
Key Responsibilities:
• Serve as the primary contact for homeowners, providing comprehensive support
• Lead communications, offering construction updates and project milestones




• Collaborate with teams to resolve homeowner concerns effectively
• Organize events and maintain accurate records using CRM platforms
• Analyze feedback to identify trends and drive service improvements
Requirements:
• Minimum 2 years of customer service experience
• Robust interpersonal and customer service skills
• Proficiency in Microsoft Office Suite
• Organized and able to prioritize effectively
• Reliable transportation for site visits
Enhance the homeowner journey through exceptional care and project management expertise with Mattamy Homes.
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📌 Customer Care Specialist - Hybrid Role (Ottawa)
🏢 mattamyhomes
📍 Ottawa