Elevate guest experiences at Courtyard by Marriott Edmonton Downtown as an Assistant Front Office Manager. This role emphasizes strong leadership, communication, and operational efficiency in hotel services.
As a key leader at Concord Hospitality, you will supervise and train guest service associates to maintain exceptional satisfaction levels. Your responsibilities include overseeing front office operations, implementing strategies, and monitoring service quality. Drive employee engagement by fostering a cooperative and respectful work environment.
Key Responsibilities:
• Support and train associates for outstanding guest service
• Monitor guest satisfaction data and create improvement strategies
• Assist with revenue management and inventory oversight
• Oversee scheduling, hiring, and performance management
• Ensure compliance with safety and corporate policies
Requirements:
• Previous supervisory experience in hotel front office
• Strong understanding of guest service standards
• Excellent communication and leadership skills
• Financial knowledge related to budgeting procedures
• Familiarity with HR compliance and hotel systems
Deliver leadership, guest service excellence, and team inspiration at Courtyard by Marriott Edmonton Downtown.
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