Join our team as a Part-Time Customer Service Representative with a hybrid work model in Milton, Ontario. This temporary role requires a customer-focused individual committed to providing excellent support.
We're seeking a reliable and friendly representative for a fixed-term contract from September 2026 to January 1, 2027. You will work approximately 20–30 hours weekly, primarily responding to customer inquiries via email. Skills in communication and problem-solving are vital as you navigate various online systems to resolve customer concerns.
Key Responsibilities:
• Respond to customer questions via email and phone
• Handle escalated situations with professionalism
• Investigate concerns and provide resolutions
• Document interactions and significant customer information
• Maintain a positive customer experience
Requirements:
• Proven technical skills and adaptability
• Excellent written communication abilities
• Experience with frustrated customers
• Strong problem-solving judgment
• Previous customer service work is a plus
Utilize your customer service skills in this engaging hybrid role, bringing empathy and professionalism to Milton's customers.
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