Elevate client interactions as a Bilingual E-Commerce Associate with Hermès Canada. Utilize your bilingual skills in English and French to enhance customer experiences across various platforms.
Join a historic family-owned French house dedicated to high-quality craftsmanship and client satisfaction. This role focuses on responding to client inquiries, processing orders, and resolving delivery issues with professionalism and empathy. Your ability to showcase product knowledge and maintain client records will contribute to exceeding client expectations in luxury retail.
Key Responsibilities:
• Respond to client inquiries via phone and email promptly
• Validate online orders for accuracy and compliance




• Assist with adjustments and cancellations of orders
• Investigate delivery issues with logistics partners
• Maintain accurate records in CRM/order management
Requirements:
• Fluently bilingual in English and French
• Retail operations background with attention to detail
• Open availability for weekends and evenings
• Minimum 1 to 2 years relevant experience
• Excellent oral and written communication skills
Transform client relationships in a luxury setting with your bilingual expertise at Hermès Canada.
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📌 Bilingual E-Commerce Associate at Hermès (Toronto)
🏢 HERMES MAROQUINERIE-SELLERIE (HMS)
📍 Toronto