Responsibilities

- Developing and maintaining organizational systems and processes
- Providing administrative and operational support to the department
- Supporting department programming, client communication, and partner outreach
- Managing, organizing, and consolidating data and departmental records
- Assisting with event planning, coordination, and on-site support
- Providing administrative and personal assistance to ISNA Cares Manager, including scheduling, correspondence, coordination, follow-ups, and other day-to-day tasks
- Supporting staff with various administrative tasks and special projects
- Coordinating meetings, calendars, documents, and other logistical needs as required
- Assisting with research, reporting, documentation, and preparation of materials
- Following up on outstanding tasks and supporting internal communication and coordination
- Other duties and responsibilities as required by the department and organization

Required Skills

- Fully aligned with the message, mission, vision, and core values of ISNA Canada
- Strong organizational, administrative, and project management skills
- Highly detail-oriented with the ability to manage multiple priorities, programs, and deadlines simultaneously
- Experience or demonstrated ability in program planning, development, implementation, and evaluation
- Ability to support community programs from initial planning through execution, including logistics, participant communication, outreach, and follow-up
- Strong community outreach and engagement skills, with the ability to build relationships with members, community partners, schools, organizations, and service providers




- Strong interpersonal and communication skills, with the ability to communicate effectively with clients, staff, volunteers, partners, and community members
- Familiarity with clinical and client-service environments , including client intake, scheduling, documentation, referrals, follow-up, and maintaining appropriate confidentiality and professional boundaries
- Understanding of basic clinical and mental health service workflows and the ability to support clinicians and clients in an organized and professional manner
- Ability to handle sensitive client information with discretion and follow organizational privacy and confidentiality policies
- Good working knowledge of Microsoft Office, Google Workspace/G Suite, Calendly, and Jane; experience with other client management, scheduling, or clinical software is an asset
- Comfortable learning and adapting to new software applications and organizational systems as needed
- Solid time-management skills with the ability to prioritize competing demands and meet deadlines
- Ability to respond to members' and clients' requests with patience, professionalism, and enthusiasm; understand their needs and escalated issues when appropriate




- Ability to work independently with minimal supervision while also contributing effectively within a multidisciplinary team
- Strong conflict-management, problem-solving, and de-escalation skills
- Proven ability to adapt to a constantly changing environment, respond calmly to unexpected situations, and exercise sound judgment
- Demonstrated emotional maturity, professionalism, and discretion when working with clients, staff, and community members
- Demonstrated ability to take initiative, identify gaps, and develop practical solutions without requiring constant direction
- Ability to coordinate multiple stakeholders and follow through on tasks, commitments, and program deliverables
- Demonstrated ability to communicate and connect effectively with people from diverse cultural, ethnic, socioeconomic, and professional backgrounds
- Strong understanding of and commitment to community service, mental health, social services, and faith-based programming
- Ability to represent ISNA Canada professionally and positively when engaging with community members, external organizations, and partners
- Previous experience in social services, mental health, counselling, community programming, healthcare, nonprofit organizations, or a related field is an asset

Required Qualifications

- Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act, for the duration of the employment
- Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

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📌 Case Aide (Mississauga)
🏢 Isnacanada
📍 Mississauga