Johnson Controls Canada seeks a proactive operations skilled to keep critical contact center platforms running reliably. You’ll support Nice CXone and related tools, triage incidents, and coordinate with engineering, vendors, and business teams to restore service with urgency and clarity.
You will perform problem management to reduce repeat incidents and maintain runbooks and health checks, with a focus on stability and service quality in a production environment.
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📌 Contact Center Reliability Engineer - Nice CXone Ops (Toronto)
🏢 Alloy Enterprises
📍 Toronto
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