Job Title: Business Analyst - Senior

Location: Toronto, Ontario

Work Model: Hybrid

Duration: 6 months

Extension: 1 time

Must Haves

- Significant experience designing online user experiences for complex digital solutions.
- Ability to delivery on a product with a balanced team (product owner, user experience designers, developers) utilizing Agile (SCRUM) delivery methodologies. Scrum master experience is preferred.
- Proficient with industry standard design tools (e.g. Photoshop, Adobe InDesign, Illustrator, Balsamiq, InVision).
- Basic Knowledge in Microsoft Azure cloud platform
- Knowledge of online collaboration tools such as MIRO, Atlassian Confluence and Trello, Microsoft Office 365, Google Drive, Zoom, Slack and Microsoft Teams
- Knowledge of Backlog Management tools such as JIRA, Azure DevOps, Pivotal Tracker
- Experience in applying content layout and typography design principles and techniques for a mobile first or responsive web design.
- Familiar with how to design information architectures and taxonomies, and how they relate to navigational design elements.
- Knowledge and experience in current web usability and accessibility standards (e.WCAG 2.0 WCAG 2.1 Level A & AA) and best practices.
- Knowledge and experience in usability and user-experience principles, methodologies and techniques, including interdependencies of user interface and navigation design, accessibility, information architecture,



graphic design and user-interface design.
- Knowledge of Ontario digital government standards - refer to
- Strong communication, interpersonal, collaboration, and negotiation skills to work seamlessly in an agile cross-functional team, with clients, solution delivery vendor(s) and other stakeholders.
- Knowledgeable in design thinking, have a user-centric mindset and attention to detail.
- Understand business metrics and able to translate business goals and objectives into digital experiences.

Description / Responsibilities / Skills

Responsibilities/Assignment Deliverables

- Work in a hybrid agile cross-functional team setting to provide leadership and guidance in developing, implementing, and evaluating online user experience and content strategies.
- Developing product design criteria, planning activities, business objectives, communication and reporting protocols, implementing planning, product prioritization and phasing strategies, issues management, quality assessment and transition requirements.
- Apply evidence-based, agile approaches such as user analytics, interviews, research and testing to continuously improve design choices.
- Ensure that current web usability accessibility standards (e.g. WCAG 2.0 to WCAG 2.1 Level A and AA) and best practices are adhered to for digital solutions.

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📌 Business Analyst – Senior (Toronto)
🏢 Innosystech
📍 Toronto