Embrace a customer-focused role with L’Occitane en Provence as a Customer Care Representative. Engage with customers through multiple channels to deliver exceptional service and solutions.
As a vital brand ambassador, you will assist customers via phone, chat, email, and social media, ensuring a fantastic experience. This position is perfect for individuals with at least one year of customer service experience, particularly in e-commerce or luxury brands. Bring your solution-oriented mindset and thrive in this fast-paced workplace while embodying our core values: Trust, Curiosity, Excellence, and Impact.
Key Responsibilities:
• Provide exemplary customer service across all communication channels
• Process orders and resolve inquiries promptly
• Promote cross-selling opportunities and manage customer feedback




• Collaborate with fulfillment teams for smooth order processes
• Document customer interactions accurately and efficiently
Requirements:
• 1+ years in customer service or call center experience
• Familiarity with luxury or beauty brands preferred
• Strong technical skills and ability to navigate software
• Excellent verbal and written communication skills
• Bilingual (English/Canadian French) is a plus
Drive customer satisfaction and brand loyalty by connecting with clients and providing exceptional support at L’Occitane en Provence.
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📌 Customer Care Representative at L’Occitane (Toronto)
🏢 loccitaneenprovence
📍 Toronto