Job Title Food Service Supervisor (Shift Manager) Location Prince Rupert, BC, Canada Job Details Full‑time, permanent. 32‑40 hours per week. $20.00 per hour. English required. Minimum education: Secondary School Certificate or equivalent. Minimum 3 years of experience in food preparation. Community college program in food service administration, hospitality, or restaurant management preferred. Responsibilities Ensure the safety and well‑being of all customers and staff. Monitor restaurant readiness to meet production demands, maintaining food quality, speed of service, and overall guest experience. Open and close the restaurant, including handling float and safe access. Supervise, coordinate, and schedule staff activities, ensuring stations are assigned and breaks are managed. Resolve operational issues involving staff, customers, or restaurant systems according to company policies. Make decisions that balance food quality, service times, labour cost, and operational efficiency. Maintain records and complete required daily paperwork and shift documentation. Support training, coaching, and onboarding of new employees. Address performance concerns professionally, escalating when appropriate. Ensure adherence to sanitation, hygiene, and safe food handling protocols. Complete daily and weekly accounting administration tasks.



Support inventory control by counting inventory, estimating needs, placing or supporting orders, and monitoring waste and usage. Apply cash‑handling procedures and principles of cost control. Assist in maintaining records of stock, sales, wastage, and repairs. Maintain high standards of cleanliness, guest service, and hospitality. Manage guest concerns, incidents, or complaints using service recovery guidelines. Ensure team appearance and professionalism meet A&W; standards. Qualifications & Requirements Completion of secondary school or equivalent (required). Completion of a community college program in food service administration, hospitality, or restaurant management, or several years of experience in food preparation or food service. FoodSAFE Level 1 required; FoodSAFE Level 2 preferred (or provincial equivalent). Previous supervisory or leadership experience in a food service environment preferred. Robust communication, conflict resolution, and organizational skills. Benefits Optional, employee‑contributed single or family medical and dental benefit plan; optional, employee‑contributed Group RRSP. Employment Terms Full‑time. Starts as soon as possible. 1 vacancy. #J-18808-Ljbffr

📌 Retail Store Supervisor - C$20 An Hour (British Columbia)
🏢 A&W Restaurants
📍 British Columbia