## Senior Systems Analyst, Help Desk Manager & End Point SupportApply: Toronto: Full time: Posted 3 Days Ago: R ## Employment Status:Regular## Time Type:Full time## **BUILDING A WORLD CLASS TEAM STARTS WITH YOU**At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.## Job Summary:This role will act as the senior on-site technical resource for CSA’s Toronto location and is accountable for the end-to-end delivery of site support services: end-user computing, endpoint build and lifecycle, the corporate mobile fleet, meeting room technology, print services, IT asset control and on-site infrastructure hands. **Responsibilities:*** Acts as the technical resource and final on-site escalation point for the Toronto location, resolving complex end-user issues across hardware, operating systems, applications, and peripherals before engaging Tier 3, network, security, or vendor support.* Manages the on-site support queue in SolarWinds Service Desk, logging, categorizing, prioritizing, and resolving tickets against defined service level targets.* Builds,



maintains, and publishes the standard laptop and desktop images, and images, configures, and deploys new devices so every device is delivered ready for the employee's first day.* Ensures deployed endpoints remain current on operating system versions, firmware, and security patches, and verifies required security configuration, including disk encryption, endpoint protection, and multi-factor authentication enrolment, prior to release.* Recovers, wipes, re-images, refurbishes, and repurposes returned laptops, and prepares end-of-life equipment for secure data destruction and disposal.* Procures, configures, deploys, and supports the corporate mobile fleet (Apple iOS), enrolling and managing devices in Microsoft Intune and performing remote lock or wipe as needed.* Installs, configures, and troubleshoots the Xerox multifunction device fleet, including print queues, secure print release, and consumables management.* Installs, cables, and commissions meeting room technology, including displays, cameras, and microphones, and configures and supports Microsoft Teams Rooms systems.* Provides hands-on technical setup and live support for in office meetings, standards committee sessions, town halls, and events, including travel to off-site meetings as required.* Troubleshoots wireless connectivity and client-side network issues, escalating to the network team with structured diagnostic evidence, and acts as remote hands for directed work in the site network closet.* Owns and maintains the IT asset register across the full hardware lifecycle, and manages the IT stock room, including spares, consumables, reorder points, and periodic inventory reconciliation.* Delivers IT onboarding for new hires, including equipment handover and

📌 Associate Systems Analyst (12 Month Contract) - C$105,241 - C$160,649 A Year (Toronto)
🏢 Apex Systems
📍 Toronto