Elevate your IT career as a Technical Support Analyst Tier 2 in Vancouver, BC, providing essential support for staff and students. This full-time, on-site role requires solid technical knowledge of IT systems and troubleshooting skills.
In this position, you will join the UCW IT Team to ensure high availability of network resources. Key responsibilities include supporting Office 365, diagnosing hardware issues, managing IT assets, and assisting with classroom technology. Your contributions help maximize staff and student performance through effective solutions and support.
Key Responsibilities:
• Manage user access and onboarding for Office 365 and Outlook
• Provide application support for Papercut and SCCM tools
• Document and troubleshoot technical issues promptly




• Maintain IT asset inventory and configuration
• Monitor helpdesk tickets and ensure timely resolutions
Requirements:
• Bachelor’s Degree in computer information technologies or related field
• 2-3 years of experience in technical support
• Proficiency with Microsoft products including Azure and Intune
• Exceptional communication and customer service skills
• Commitment to ongoing learning in technology trends
Utilize your technical skills to enhance IT performance and delivery for all users at UCW.
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📌 Technical Support Analyst in Vancouver
🏢 University Canada West
📍 Vancouver