POSITION DESCRIPTIONFOP CONSULTANTS is looking for Technical Support Technicians motivated to deliver on mandates. The main assignments would be to provide first- and second-level technical support to users, handle incidents and service requests, prepare and configure workstations and peripherals, manage accounts and basic access rights, and document interventions.KEY RESPONSIBILITIESReceive, log and handle user incidents and service requests.Diagnose and resolve workstation, peripheral and software problems.Prepare, configure and deploy equipment and workstation images.Manage accounts, basic access rights and licences in the designated tools.Escalate complex cases to specialized teams and follow up.Document interventions and feed the knowledge base.Support and train users on office and collaboration tools.CANDIDATE PROFILECollege diploma (DEC or AEC) in computer science or any related discipline.Three (03) to seven (07) years of experience in information technology.Two (02) to five (05) years of experience as a Technical Support Technician.Experience with one of the following frameworks: Scrum, Kanban, Lean, DSDM, SAFe, Nexus.Hold one of the following certifications: CompTIA A+,



ITIL 4 Foundation, MS-900.Hold one of the following certifications (an asset): CompTIA Network+, Cisco CCST Networking, Google IT Support Professional Certificate.Experience with one of the following tools: ServiceNow, JIRA, Microsoft 365, Intune.Experience in Canadian public or private organizations.Language: French and EnglishWORK MODERemote, Hybrid, On-siteWHAT WE OFFERAt FOP CONSULTANTS, we invest in the success and well-being of our experts. By joining our team, you benefit from an environment designed to support your performance and respect your work-life balance, including:Competitive compensation that reflects your expertise; Complete protectionthrough our group insurance plans; Skilled liability insurance so you can practise with confidence; Remote-work flexibility, based on client needs; 3 weeks of vacationto recharge; 3 paid sick days, to take care of yourself; A monthly allowancefor your transportation costs; Real opportunitiesfor advancement within the organization; Ongoing access to training to grow your skills.

📌 Technical Support Technicians (Int.) (Boucherville)
🏢 Fop Consultants
📍 Boucherville