Become a key player as a Complex Care Analyst at Ontario Teachers'. This position encompasses direct member interactions while developing essential customer service expertise within a supportive, flexible environment.In the role of Complex Care Analyst, you will interact with members to answer inquiries about pensions and benefits efficiently. Reporting to the Manager of Member Experience & Relations, you will utilize your analytical skills to identify trends that can improve direct support and encourage self-service options for members.
Your proactive approach will significantly enhance the member experience.Key Responsibilities:- Answer inquiries related to perks administered by the Board- Process member requests with precision and care- Monitor and meet personal and team performance metrics- Apply current legislative and policy knowledge- Ensure organized activities to meet service standardsRequirements:- Education at the college or university level- Preferred experience of one year in client service- Exceptional interpersonal skills and adaptability- Ability to interpret regulations into procedures- Strong organizational capabilities and time managementShape member experiences while working at Ontario Teachers' through your dedication to service excellence!#J-18808-Ljbffr