Spier & Mackay is looking for a Retail Store Manager to lead our current downtown Toronto location. This role is responsible for overseeing daily store operations, driving sales performance, delivering an elevated customer experience, and building a solid in-store team culture that reflects the Spier & Mackay brand.

We are looking for someone with a strong background in menswear retail, leadership, client service, and team development. The ideal candidate understands both the operational and clienteling side of retail and can create a refined, welcoming shopping experience.

Responsibilities
Lead and manage all day-to-day store operations
Drive sales performance and achieve store KPIs
Deliver a high level of customer service and client experience
Build and maintain strong relationships with clients and repeat customers
Recruit, train, and develop retail staff
Oversee scheduling, payroll support, and team performance




Ensure visual merchandising and store presentation align with brand standards
Manage inventory, stock levels, and product replenishment
Support in-store events, promotions, and recent product launches
Collaborate with head office teams on merchandising, operations, and customer feedback
Maintain a professional, organized, and team-oriented environment

Qualifications
5+ years of retail management experience, preferably in menswear or luxury retail
Strong leadership and communication skills
Passion for menswear, tailoring, and personal styling
Experience driving sales and managing store performance
Strong organizational and problem-solving abilities
Comfortable working in a fast-paced retail workplace
Experience with clienteling and relationship-driven sales is an asset
Flexible schedule including weekends and evenings as required

📌 Retail Store Manager Toronto (Canada)
🏢 SPIER u0026 MACKAY
📍 Canada