Drive customer transformation with MongoDB as a Strategic Customer Success Manager based in Toronto. Your expertise will be vital in facilitating the long-term goals of G2000 accounts. In this hybrid position, you will utilize your 9 to 12+ years of relevant experience, directly influencing C-suite technical and business outcomes.

Your role will involve strategic advising on customer roadmaps, expanding database capabilities, and enhancing overall satisfaction and retention while navigating complex market challenges. Key Responsibilities:
Assess technical health and develop strategic solutions for accounts
Conduct in-depth business reviews translating insights to value
Oversee the management of a high-impact account portfolio




Maintain progress tracking and reporting for strategic initiatives
Coordinate customer feedback to influence product development Requirements:
9 to 12+ years in a technical customer-facing capacity
6+ years managing customer health and revenue attainment
Ability to engage and influence C-suite stakeholders
Technical degree in Computer Science, STEM or related field
Demonstrated experience in managing complex customer projects Leverage your skills to ensure MongoDB's leadership in the tech landscape through impactful customer success strategies.

📌 Strategic Account Customer Success Manager Role Toronto
🏢 MongoDB
📍 Toronto