Become a vital member of The Brick as a Bilingual Warranty Call Centre Agent, where you'll provide key support in English and French. Elevate customer satisfaction through effective communication and service. As an entry-level position, this role offers excellent training to help you assist customers with warranty inquiries efficiently.
You’ll be responsible for documenting concerns, coordinating repairs, and ensuring timely responses. Join a team committed to creating positive customer experiences! Key Responsibilities:
Handle customer inquiries in both English and French
Describe warranty options and procedures effectively
Create and manage service requests and claims
Ensure accurate customer and product information collection
Follow up on service requests as necessary Requirements:
Completed high school education or equivalent
Fluent in both English and French, with solid written skills
Comfortable with basic computer tasks
Detail-oriented with excellent organizational skills
Team-oriented with a willingness to learn and adapt Bring your bilingual skills to The Brick and support excellent customer service while growing your career.