The Track Lead for Support & Operations plays a crucial role in managing operational processes, focusing on continuous improvement and problem-solving. This position is vital for meeting client SLAs and empowering teams through effective management, ensuring that high standards of service delivery are maintained.
Key Responsibilities
Enhance Operational Systems By Utilizing Mvs For Installation And Maintenance To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
Collaborate With Clients To Understand Their Requirements, Ensuring That The Support Team Effectively Meets Client Expectations And Service Level Agreements.
Lead And Mentor The Project Team, Facilitating Transparent Communication Of Project Goals And Fostering A Culture Of Accountability And Performance.
Drive Innovation By Implementing Process Improvements Using Mvs And Assembler, Contributing To Overall Organizational Progress And Efficiency.
Analyze Client Needs And Provide Tailored Solutions Within The Mvs Setting, Ensuring Alignment With Business Objectives And Leading To Measurable Results.
Skill Requirements
Proficiency In Mvs Installation And Maintenance
Solid Understanding Of Assembler Programming
Excellent Problem-Solving And Analytical Skills
Ability To Lead Teams And Foster Effective Communication
Solid Foundational Knowledge In Operational Management And Continuous Improvement Methodologies
Other Requirements
Optional But Valuable: Mvs Administration Certification
Optional But Valuable: Itil Certificatio
📌 Track Lead Mvs Os , Z/os, Assembly Language Mississauga
🏢 HCLTech
📍 Mississauga
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