Have you managed a retail team where every day was fast-paced, customer-focused, and required balancing employee performance with an exceptional customer experience?

If so, we would love to meet you.

Family Braces is looking for an exceptional Patient Coordinator who has previous leadership experience and is interested in growing into future management opportunities within our organization.

While this position begins in one of our Calgary clinics, it is designed to build a robust understanding of our patient journey, systems, and culture. Individuals who demonstrate exceptional leadership, communication, and performance may have the opportunity to advance into administrative leadership roles as opportunities become available.

What Makes You Different

You have experience leading teams in a fast-paced customer service setting.

You know how to:
Coach employees to higher performance
Hold people accountable respectfully
Handle difficult customer interactions professionally
Remain calm under pressure
Make decisions quickly
Build positive team culture
Lead by example
Balance empathy with accountability

Experience managing in retail, hospitality, healthcare, or other customer service industries is highly valued.





Ideal Background

We would love to hear from candidates with leadership experience in organizations such as:
Sport Chek
Lululemon
Starbucks
Apple
Costco
Best Buy
Sephora
Winners
HomeSense
Similar customer-focused organizations

Why Start in Clinic?

We believe the best leaders understand the work they are leading.

Every member of our leadership team begins by learning our patient experience from the ground up. This provides the knowledge and credibility needed to successfully support and coach future teams.

Future Opportunities

Family Braces believes in promoting from within whenever possible.

Employees who consistently demonstrate leadership, initiative, accountability, and solid performance may be considered for future leadership opportunities within our administrative and operations teams as positions become available.

Please submit your resume for consideration. We sincerely appreciate the interest of all applicants; however, only those selected to move forward in the recruitment process will be contacted.

Work Location: In person

📌 Patient Coordinator Leadership Development Opportunity Calgary
🏢 Family Braces
📍 Calgary