The Shift Leader’s primary responsibility is to ensure a great experience is delivered to every guest. The Shift Leader must lead their shift team by example and provide outstanding service to all guests.
SECONDARY RESPONSIBILITIES
Set a transparent example for all employees to follow.
Ensure the location is operated in strict accordance with the PE Policies and Procedures.
Ensure the facilities are clean and well maintained at all times.
Ensure compliance to all Health & Safety requirements as directed by Head Office and/or local authorities. Identify and remedy any Health & Safety issues as required.
Ensure all Incident Reports are completed for any accidents incurred on site.
Manage the in office booking and hosting of Party and Group Events.
Manage the Arcade Games including the repair of minor maintenance items.
Lead your staff team to meet the budgeted sales targets for the onsite promotions
Other duties as may be assigned
WORKING HOURS
The Shift Leader must be available to primarily work weekend shifts and also during school and statutory holidays. On occasion, the Shift Leader may also be required to work on a weekday evening shift.
Successful Candidates will have:
a passion for outstanding guest service with an outgoing, friendly and upbeat personality
demonstrated team leadership qualities
excellent interpersonal, verbal, and written communication skills
demonstrated ability to multi-task in busy operational situations
dependable transportation