Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a rapid-paced environment.

Duties
Greet guests upon arrival with a warm and welcoming demeanor.
Manage check-in and check-out processes efficiently and accurately.
Handle guest inquiries and provide information regarding hotel services, local attractions, and amenities.
Operate phone systems to manage incoming calls and assist guests with reservations or requests.
Maintain accurate records of guest information, room availability, and billing details.
Address any guest complaints or concerns promptly and professionally to ensure satisfaction.




Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
Uphold hotel policies and procedures while ensuring compliance with safety regulations.

Qualifications
Previous experience in hospitality or customer service.
Proficiency in phone etiquette and handling phone systems effectively.
Proficiency with office 365.
Willing to learn multiple booking programs.
Strong guest service skills with a focus on creating positive experiences for visitors.
Excellent organizational skills with the ability to multitask in a busy setting.
A friendly demeanor with strong interpersonal skills to engage with guests and team members alike.
High school diploma or equivalent.

Pay: From $20.00 per hour

Perks:
Discounted or free food
In office parking
Store discount

Work Location: In person

📌 Front Desk Agent Campbell River (Canada)
🏢 Dolphins Resort
📍 Canada