We are hiring for a Production Support Engineer. This role focuses on production support, incident response, monitoring, automation, and infrastructure management in a cloud and containerized setting.
The ideal candidate will have 10+ years of production support experience with robust OCP, Kubernetes, monitoring, scripting, and database skills.

What you bring
10+ years of experience in production support and handling production incidents
Strong hands-on experience with OCP and command-line operations
Experience with Dynatrace monitoring tools
Strong knowledge of Windows and Linux operating systems
Scripting experience with Shell Scripting, Python, and PowerShell
Experience with SQL database management and MongoDB
Experience with Kubernetes and container services
Experience with disaster recovery planning and execution

What you'll do




Implement and maintain monitoring systems to proactively identify potential issues
Respond to production incidents and outages, diagnose problems, and restore services
Automate repetitive tasks and processes to improve operational efficiency
Manage and maintain servers, networks, cloud resources, and underlying infrastructure
Plan for future system capacity and anticipated workloads
Develop and maintain processes for software deployments and releases
Collaborate with development, operations, and other teams to maintain system reliability and availability
Maintain transparent documentation of systems, processes, and procedures
Identify and implement improvements to enhance system reliability and performance

📌 Production Support Engineer Toronto
🏢 J M Group
📍 Toronto