As a Veterinary CSR, you’ll play a vital role in creating a positive experience for our clients and their pets. You’ll help keep our days running smoothly by supporting clients, communicating with the medical team, and managing the front desk with professionalism and compassion.

Key Responsibilities
Greet clients and patients warmly in person and over the phone
Schedule appointments and manage medical records
Process payments and handle invoicing accurately
Communicate clearly with veterinarians and technicians
Provide compassionate support to clients during emotional situations
Maintain a clean, organized, and welcoming front-office environment

What We’re Looking For
Solid communication and customer service skills
A positive, team-focused attitude




Ability to multitask and stay calm in a busy setting
Basic computer and phone skills
Previous veterinary or medical office experience preferred (but not required)
A genuine love for animals and their people

Job Types: Full time, Permanent

Pay: $18.60-$22.00 per hour

Advantages
Dental care
Discounted or free food
Extended health care
Paid time off
Store discount
Vision care

Experience:
Veterinary Assistant: 1 year (preferred)
Customer Service: 1 year (preferred)
Veterinary Receptionist: 1 year (preferred)

Work Location: In person

📌 Veterinary Receptionist / Client Service Representative Nanaimo
🏢 Departure Bay Veterinary Hospital
📍 Nanaimo