Purpose: Ensure candidates have strong communication skills, Strong IAM expertise, customer interaction experience, and minimum SailPoint ISC functional knowledge.

a. Communication Skills (Mandatory)

- Ability to clearly explain technical concepts in simple, customer-friendly language
- Comfortable participating in and leading customer calls
- Explicit written communication (emails, chat responses)
- Asks clarifying questions and avoids assumptions

b. Customer Interaction Experience (Mandatory)

- Direct customer-facing experience (calls, demos, troubleshooting, KT sessions)
- Experience handling customer queries independently or with minimal support
- Understanding of customer expectations around clarity, timelines, and ownership

c. SailPoint ISC Functional Knowledge

- Basic understanding of SailPoint Identity Security Cloud and its purpose
- Awareness of identity lifecycle concepts
- Conceptual understanding of authoritative vs authentication sources
- High-level understanding of connectors
- Awareness of Tenant Connectivity activities

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📌 Sailpoint Support Engineer (Toronto)
🏢 KTek Resourcing
📍 Toronto