About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Field Service Manager, Canada Lead the Future of Sustainable Refrigeration Position Summary This Field Service Manager is responsible for the leadership, performance, and development of Copeland Canada's Field Service team. This individual will oversee service delivery, technical support resources, customer engagement, workforce planning, safety compliance, and financial performance across Canada. Working closely with Sales, Technical Services, Contractors, Key Accounts, and Customers, the successful candidate will ensure that field operations support company growth objectives while maintaining the highest standards of safety, quality, responsiveness, and customer satisfaction. Key Responsibilities Leadership & Team DevelopmentLead and develop a national team of Field Service Technicians and Technical Specialists. Establish performance expectations and accountability measures aligned with company objectives. Coach, mentor, and develop employees to support career growth and succession planning. Foster a culture of collaboration, innovation, safety, and continuous improvement. Manage recruitment, onboarding, performance reviews, and employee engagement initiatives. Service Operations ManagementOversee day-to-day field service operations across Canada.



Ensure timely and effective support of customer installations, startups, commissioning, troubleshooting, and emergency service activities. Drive service efficiency through effective scheduling, resource allocation, workload balancing, and capacity planning. Develop operational strategies to improve response times and customer satisfaction. Monitor and report on service metrics, utilization, productivity, and performance trends. Customer & Contractor EngagementBuild and maintain robust relationships with major contractors, retailers, consultants, and end users. Act as an escalation point for critical customer and technical issues. Support strategic accounts through proactive service planning and relationship management. Collaborate with sales teams to identify service growth opportunities and strengthen customer partnerships. Technical LeadershipProvide leadership and guidance on refrigeration controls, CO₂ systems, electronic controllers, monitoring solutions, and integrated facility management technologies. Support field teams with complex technical troubleshooting and problem resolution. Work closely with Engineering, Product Management, and Technical Support teams to resolve customer issues and communicate field feedback. Ensure consistent execution of technical standards and best practices. Financial & Business ManagementManage departmental budgets and resources. Monitor service revenues, costs, utilization rates, and profitability. Identify opportunities to expand service offerings and increase customer value. Support forecasting and workforce planning activities to align resources with future demand. Safety & CompliancePromote and maintain a strong safety culture throughout the organization.



Ensure compliance with all company policies, regulatory requirements, and industry standards. Lead safety initiatives, training programs, and continuous improvement efforts. Maintain a focus on risk mitigation and operational excellence. Qualifications Required Bachelor's Degree, Diploma, or equivalent combination of education and industry experience. Minimum 7 years of experience within commercial refrigeration, HVACR, controls, or related technical industries. Minimum 3 years of people leadership experience managing technical service teams. Strong understanding of commercial refrigeration systems, controls, commissioning, and troubleshooting. Demonstrated experience leading customer-facing service organizations. Excellent leadership, communication, and relationship-building skills. Strong business acumen with experience managing budgets, workforce planning, and operational performance. Ability and authorization to work travel across Canada as required - sponsorship will not be provided for this opportunity. Preferred Experience Experience with CO₂ refrigeration systems and modern supermarket refrigeration technologies. Experience supporting national retail or grocery customers. Familiarity with electronic controls, enterprise management systems, and facility management platforms. Project management experience. Bilingual (English/French) is considered an asset. What Success Looks Like Build a highly engaged, high-performing field service organization. Strengthen relationships with Canada's largest refrigeration contractors and retail customers. Improve service responsiveness, efficiency, and customer satisfaction. Support growth in Copeland's services business across refrigeration controls, monitoring, and sustainable refrigeration technologies. Create a culture that prioritizes employee development, teamwork, accountability, and safety. Compensation, Benefits & Perks Base Salary: $120,000 - 150,000 CAD 100% employer-paid health, dental, and vision premiums Health Care Spending

📌 Field Service Manager (Brantford)
🏢 Copeland Canada
📍 Brantford