Scotiabank in Mount Forest, Ontario, is seeking a Customer Experience Lead to oversee our Retail Service teams. You will coach and empower Customer Experience Associates, build solid relationships with customers, and help the branch deliver on Scotiabank's commitment to service excellence.
In this role you’ll act as Officer in Charge when required, drive improvements to policies and procedures, and champion digital and self-serve banking options to enhance the customer experience.
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📌 Senior Retail CX Lead (Mount Forest)
🏢 Scotiabank
📍 Mount Forest
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