HELI Forklift is seeking an experienced Trainer - Technical Support to lead technical training initiatives and provide advanced support within the forklift equipment space. This role blends hands-on technical expertise with training delivery and dealer support, playing a key role in maintaining high standards across the network.

The Role

The Trainer - Technical Support is responsible for developing and delivering technical training programs for dealers and internal teams, while also supporting complex equipment diagnostics and quality assurance.

Key Responsibilities
Assess dealer training needs and technical requirements
Plan and deliver technical training sessions, both theoretical and hands-on
Develop, update, and improve training materials including presentations, guides, documentation, and videos
Track and maintain training participation, performance, and follow-up documentation
Provide advanced technical support for complex equipment issues, including diagnostics and field support when required
Support quality control activities including inspection, testing, validation, and compliance of forklifts
Participate in ongoing technical and instructional training to stay current




Assist operations during peak periods as needed

Qualifications
Diploma or degree in automotive mechanics, agricultural machinery, electromechanics, or a related field
Minimum 15 years of experience as a trainer and/or mechanic in the forklift industry
Proven experience delivering technical training
Robust communication skills and confidence presenting to groups
Excellent problem-solving and analytical abilities
Fluent in English, written and spoken
Strong customer focus and qualified ethics
Proficient in Microsoft Office
Highly organized with the ability to manage multiple priorities
Comfortable traveling regularly based on business needs

What’s Offered
Secure daytime schedule, 40 hours per week
Group insurance plan, 50 percent employer paid
Pension plan with employer contributions
13 paid holidays
Annual corporate clothing allowance
Company-sponsored social activities
Supportive, respectful, and team-oriented team environment

To apply, please submit your resume directly to:

Please note only qualified individuals will be contacted.

📌 Technical Support Trainer Toronto
🏢 Heli Forklift
📍 Toronto