Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you’re excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart : trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. The Adventure Ahead As a Customer Success Manager on our Enterprise team, you’ll be the strategic force guiding high-impact,



enterprise-level organizations to unlock the full potential of Docebo’s AI-powered LMS platform. Acting as a trusted partner and business strategist, you will bridge the gap between technical expertise and executive vision to drive deep platform adoption, customer retention, and portfolio growth. Your work directly impacts how world-class enterprise teams scale, innovate, and transform learning culture globally. The Day-to-Day Champion Enterprise Relationships: Act as the primary advocate and trusted advisor for Docebo’s enterprise customers, aligning their strategic business goals with tailored LMS solutions. Drive Platform Adoption: Share industry best practices and strategic guidance to empower enterprise clients to build, scale, and maximize impactful learning programs. Master Docebo’s Suite: Build deep product expertise across the platform to consult on advanced configuration, usage, and expansion opportunities. Translate Technical to Business: Translate complex technical details into transparent, value-driven business strategies for stakeholders ranging from admins to C-suite executives. Protect and Expand Retention: Proactively manage portfolio retention, anticipate risks to prevent churn, and uncover upsell and cross-sell opportunities to drive

📌 Customer Success Manager, Enterprise (Toronto)
🏢 Docebo
📍 Toronto