CIBC seeks a dedicated Bilingual Fraud Agent in a remote role. Focus on fraud investigations and exceptional customer service for both clients and internal teams.
In this full-time position, you will support the Fraud Contact Centre by analyzing client transactions and identifying potential fraud. Your robust analytical skills will help you navigate complex situations while mitigating losses and maintaining client privacy. You'll perform your duties from home and may occasionally need to come to the office, adhering to the program requirements.
Key Responsibilities:
• Investigate suspicious client transactions thoroughly
• Analyze incoming calls to identify potential fraud
• Collaborate with various fraud units for thorough resolutions
• Resolve complex issues via phone and monitoring systems
• Maintain a secure and productive home workspace
Requirements:
• Bilingual in French and English
• Analytical skills tailored to fraud detection
• Experience with COINS/ECIF or related systems
• Ability to work independently in a remote setting
• Effective communication and collaboration skills
Utilize your fraud analysis skills and bilingual abilities to elevate customer service at CIBC.
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