ASK Recruitment Services specialize in building solid connections and placing top talent in a reliable, skilled and timely manner. As experienced HR professionals, ASK understands the hardships organizations and candidates experience in recruitment processes and that is why we take every step to ensure a stress free experience.
Our client, a leading supplier of entrance automation solutions is looking for a Key Accounts Service Specialist to join their team in Mississauga.
Key Responsibilities
Portal Management & Service Coordination
Maintain and update service portals for customer accounts, ensuring accurate data entry and timely processing of work orders and quotes. Acting as a gatekeeper to all KAC portals and updating each district team.
Handle escalations and discrepancies in quoted amounts, coordinating with estimators and service teams to resolve issues.
Track and report on portal activities for internal planning and forecasting
Maintenance of Compliance Documents (KA & Local)
Ensure compliance documents are updated for all KAC portals or for onboarding a recent client portal, which includes COI, WSIB.
Maintain accurate records of service agreements, quotes, and portal transactions for audit and reporting purposes.
Customer Communication
Act as a primary contact for clients regarding service agreements, work orders, and portal-related inquiries.
Collaborate with internal teams (estimators, customer service, technicians and the dispatch team) to provide timely updates and maintain transparency.
Back-Up for Call Intake
Covering for call intake when needed or during demanding times
Dispatching Calls for SUBs when called upon (With the assistant by the supervisor)
Daily/Weekly Reporting
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