Under the supervision of the Customer Service Supervisor, the position holder coordinates the preparation, shipping, and payment of orders.
ADVANTAGES
Competitive salary;
Comprehensive group insurance program paid 100% by the employer;
Group RRSP with employer contribution;
Free parking and public transportation nearby;
Gym;
Social committee, employee discounts.
TASKS AND RESPONSIBILITIES
Courteously greet customers coming to pick up their merchandise;
Respond to calls and emails from customers for the preparation, pick-up and shipping of equipment;
Prioritize picking vouchers for handlers;
Manage the shipment of equipment according to carrier deadlines;
Obtain quotes from carriers;
Complete all the documents associated with the shipment of the material;
Work in collaboration with colleagues from other departments to optimize customer service;
Keep the customer informed of any problem during the process of preparing or shipping his order;
Follow up on outstanding orders;
Process customer payments
Handle invoicing and credit transactions
Prepare end-of-day transaction reports and perform cash register closing
Perform all other related tasks.
REQUIREMENTS AND SKILLS
Have a valuable learning ability;
Demonstrate excellent customer service;
Be skilled in computers and basic calculations;
Follow internal procedures;
Be able to handle several tasks at the same time.
Here are the attitudes expected of an employee:
Be motivated and organized;
Be proactive and thorough;
Use positive judgment;
Be rigorous and skilled;
Have a valuable team spirit.