Join OpenRoad Lexus in Richmond as a Full time Appointment Coordinator. This role is essential for ensuring smooth scheduling of service appointments and enhancing customer relationships.
You will manage customer communications regarding appointments, follow-up on service quality, and ensure all records are kept meticulously. With solid organizational skills and a customer-focused mindset, you will contribute to OpenRoad’s commitment to outstanding customer service. Your role is pivotal in helping the dealership maintain its leadership in the automotive industry.
Key Responsibilities:
• Oversee customer calls for service appointments
• Confirm appointments and notify customers of recalls
• Book appointments for maintenance and repairs




• Monitor e-mail inquiries and schedule appointments
• Collect and report customer feedback to the Service Manager
Requirements:
• At least 2 years of experience in customer relations
• Robust organizational skills and effective communication
• Basic knowledge of automotive equipment preferred
• Proficient in computerized appointment systems
• Ability to collaborate with various dealership departments
Utilize your customer relations expertise to improve service experiences at OpenRoad Lexus!
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📌 Full Time Appointment Coordinator Openroad Richmond
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📍 Richmond