The Automotive Service Manager is responsible for overseeing all aspects of daily store operations, including customer service, staff leadership, sales performance, inventory control, and health and safety compliance. The Manager manages and develops a team of technicians to ensure efficient vehicle maintenance services while maintaining high standards of quality and customer satisfaction. This role is accountable for achieving sales targets, controlling operating costs, resolving customer concerns, scheduling employees, training current staff, and ensuring adherence to company policies and automotive service procedures. Focused on creating a positive customer experience, improving operational efficiency, and driving business growth.
Key Responsibilities
- Supervise and mentor technicians and customer service staff.
- Manage daily store operations and workflow.
- Ensure exceptional customer service and satisfaction.
- Monitor sales performance and achieve revenue goals.
- Maintain inventory levels and order supplies as needed.
- Handle employee scheduling, hiring, training, and performance evaluations.
- Enforce workplace safety standards and company policies.
- Resolve customer complaints professionally and effectively.
- Prepare reports and analyze key performance metrics.
- Ensure vehicles are serviced accurately and efficiently.
Key Skills
- Leadership and team management
- Customer service excellence
- Sales and business development
- Inventory and budget management
- Conflict resolution
- Staff training and coaching
- Automotive service knowledge
- Operational planning and organization
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📌 Supervisor / Manager in Training (Cambridge)
🏢 Manufacturing Job Site
📍 Cambridge
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