You know what a great service department looks like. Now come lead one. Mercedes-Benz South Calgary is looking for an experienced Service Manager who can bring out the best in people, drive a high-performing operation and deliver the level of customer experience expected from the Mercedes-Benz brand. This is a significant leadership prospect. You’ll lead the people and performance behind the service department, with ownership of everything from team development and customer satisfaction to shop productivity, efficiency and profitability. We’re looking for someone who sets the standard, not someone who waits to be given one. What You’ll Lead Build, coach and develop a high-performing team of Service Advisors, Technicians and support staff Drive shop productivity, efficiency, labour sales and profitability Create a culture where people know what’s expected, are held accountable and want to perform Deliver an exceptional customer experience and drive strong CSI results Keep work moving through the shop efficiently while maintaining high standards for quality Ensure customers receive clear, accurate communication throughout the repair process Recruit, train and develop great people Manage performance, staffing and employee development Oversee workflow, work in process, warranty and repair-order quality Identify opportunities to improve processes, performance and the overall operation Partner with Parts,



Sales and dealership leadership to drive the success of the entire store Build a strong relationship with Mercedes-Benz and ensure manufacturer standards are consistently achieved Who We’re Looking For You’ve already proven you can lead in automotive service You understand the numbers, but you also understand that the numbers follow the people and the process. You bring: Automotive service or fixed operations leadership experience A track record of improving team and department performance Robust knowledge of dealership service operations The ability to lead and earn credibility with both Advisors and Technicians A strong understanding of productivity, efficiency, CSI and profitability Confidence handling difficult customer situations High standards and the willingness to hold people accountable to them Strong communication, organization and follow-through A competitive mindset and desire to continuously improve Why Go Auto? A great role should lead somewhere. Go Auto is one of Canada’s largest automotive groups, which means your next chance doesn’t have to be your last. You’ll also receive: Employee Investment Program – Earn returns based on Go Auto’s profitability, with a guaranteed 10% annual return and the opportunity for more Three Weeks Vacation – After your first year, increasing to four weeks at five years and five weeks at ten years Comprehensive Benefits – Health and dental coverage plus a health spending

📌 Service Manager (Mercedes-Benz South Calgary)
🏢 Go Auto
📍 Calgary