Job#: 3052423 Job Description: Conversational AI Business Analyst (P2)
Conversational AI Business Analyst, EmployeeWorks Platform
As a Conversational AI Business Analyst, EmployeeWorks Platform at McKesson, you will serve as the bridge between business stakeholders, end users, platform engineering teams, and product leadership to design, prioritize, and deliver AI powered employee experiences on the ServiceNow and Moveworks platforms.
You will combine business analysis and product analysis skills to identify business opportunities, gather requirements, define features, and support the Product Owner in managing the backlog and driving delivery of conversational AI experiences that improve employee productivity and satisfaction.
Your primary mission is to transform employee and business needs into well defined product capabilities, AI workflows, and platform enhancements while ensuring alignment with McKesson's employee experience strategy and roadmap.
Core Responsibilities and Impact Business Analysis and Requirements Management Partner with HR, IT, Corporate Functions, ServiceNow teams, and business stakeholders to understand challenges, pain points, and opportunities:
Gather and document business requirements
Facilitate requirements workshops
Define business processes and user journeys
Create user stories and acceptance criteria
Analyze current and future state processes
Identify automation and AI opportunities
Feature Definition and Backlog Support Support the Product Owner on feature definition and backlog refinement for EmployeeWorks:
Define business value and success criteria
Create and prioritize user stories
Maintain and groom the product backlog under the Product Owner's direction
Define MVP and release scope
Analyze enhancement requests and recommend disposition
Partner with stakeholders to gather and qualify demand for Product Owner prioritization
Balance strategic initiatives with operational needs
Conversational AI Experience Design Work closely with Conversational AI Engineers and platform teams to design employee experiences using ServiceNow and Moveworks capabilities.
Examples include:
HR self service experiences
Benefits and payroll support
PTO and leave workflows
Employee onboarding journeys
IT support experiences
Knowledge retrieval experiences and agentic AI workflows
Employee task automation and manager self service capabilities
Product Roadmap Support Partner with the Product Owner, platform leaders, and engineering teams to shape the EmployeeWorks roadmap:
Identify feature opportunities and define business cases
Analyze adoption trends




Evaluate stakeholder requests
Recommend future enhancements
Support roadmap planning and quarterly prioritization
Stakeholder Engagement Serve as a trusted partner to business stakeholders and technology teams:
Facilitate working sessions and present recommendations
Drive alignment on priorities
Manage competing requirements
Communicate release updates
Support executive reporting
AI Capability and Innovation Enablement Stay current on emerging AI, agentic AI, ServiceNow, and Moveworks capabilities:
Understand platform capabilities and evaluate new features
Recommend innovative use cases
Identify process transformation opportunities
Support business case development
User Experience and Adoption Partner with employees and stakeholders to understand user needs and continuously improve experiences:
Gather user feedback and analyze adoption metrics
Identify friction points
Recommend experience improvements
Support change management activities
Data and Insights Leverage platform analytics and employee feedback to drive decision making:
Analyze usage trends and monitor adoption metrics
Identify experience gaps
Measure business value
Develop recommendations based on data
About You You are naturally curious, analytical, and business focused. You enjoy understanding how employees work, identifying opportunities for improvement, and translating business needs into technology solutions.
Product mindset. You think beyond requirements and focus on outcomes, adoption, business value, and user experience.
Strong business analysis skills. You excel at gathering requirements, understanding complex business processes, asking insightful questions, and documenting actionable recommendations.
AI curiosity. You are excited about emerging AI capabilities and understand how conversational AI can transform employee experiences.
Cross functional collaboration. You work effectively across business, product, engineering, UX, operations, and vendor teams.
Communication excellence. You can translate business needs into technical requirements and explain technical concepts in business terms.
Qualifications To be successful in this role you have:




3+ years of experience as a Business Analyst, Product Owner, Product Analyst, Product Manager, Digital Experience Analyst, or similar role.
Experience gathering and documenting business requirements for enterprise technology initiatives.
Experience managing product backlogs, user stories, acceptance criteria, and prioritization activities.
Strong understanding of Agile delivery methodologies.
Experience working with cross functional teams including Product, Engineering, UX, Operations, and business stakeholders.
Ability to define features, business value, and measurable success criteria.
Solid analytical and problem solving skills.
Excellent communication, facilitation, and stakeholder management skills.
Experience evaluating technology solutions and translating business needs into product requirements.
Bachelor's degree or equivalent experience.
Preferred Qualifications Experience with ServiceNow, Moveworks, employee experience platforms, or digital workplace technologies.
Experience Supporting HR, IT, Or Employee Services Functions Familiarity with conversational AI, virtual agents, copilots, generative AI, or agentic AI capabilities.
Familiarity with user journey mapping, service design, and employee experience methodologies.
Experience supporting enterprise platform implementations or digital transformation programs.
Strong understanding of analytics, reporting, and adoption measurement.
Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or (phone hidden). (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

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