Enhance customer solutions with Bell as an AWS Application Specialist in a hybrid role. Leverage your expertise to innovate and improve our contact center services.

Bell Canada, a leader in contact center solutions, is seeking an Application Specialist with a minimum of three years in technical roles. This role demands hands-on experience with AWS Connect and other contact center platforms, emphasizing troubleshooting, service availability, and customer satisfaction. You will collaborate closely with diverse partners to implement dynamic solutions in a supportive work environment.

Key Responsibilities:
• Innovate solutions to enhance customer service quality
• Troubleshoot technical issues in customer solutions
• Prevent downtime for Contact Center applications




• Solidify relationships with customers for loyalty
• Collaborate effectively with various stakeholders

Requirements:
• Min 3 years in Contact Center technology management
• Experience with AWS Connect Platform required
• Proficient in programming and scripting languages
• Solid grasp of networked systems and VoIP
• Bilingualism preferred, especially French for Quebec roles

Utilize your experience in AWS and customer-focused solutions to make a meaningful impact at Bell.
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📌 AWS Application Specialist at Bell (Ontario)
🏢 Bell
📍 Ontario