Become a key player at CDW as a Senior Technical Analyst focused on advanced cybersecurity analysis and client support. Leverage your technical expertise to resolve system issues and enhance client satisfaction.
CDW is seeking a Senior Analyst to provide second-level technical support, ensuring excellent service level agreements are met. In this role, you will conduct cyber incident analysis, troubleshoot deep system issues, and optimize workflows to improve efficiency. Collaboration with clients and vendors is critical to successfully manage and resolve complex technical challenges.
Key Responsibilities:
• Monitor and resolve support requests effectively
• Conduct comprehensive analysis of operating systems
• Perform root cause analysis to tackle system performance issues
• Provide knowledge transfer on low complexity problems
• Escalate trends and SLA breaches to senior leadership
Requirements:
• Bachelor's degree in Engineering, Computer Science, or related field
• 1-4 years of IT Support experience with cybersecurity focus
• Specialized certifications in relevant technologies
• Client-focused experience in Security Operations Centres
• Robust analytical and communication skills
Bring your technical acumen, problem-solving abilities, and commitment to client success as you thrive in this pivotal role at CDW.
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