RQ11661 - Software Developer - CRM – Senior

Client: Government Services Integration Cluster

Location: Toronto ON

Duration: 1 + year

Pay rate: 95-103/hr incoro

Title
Software Developer - MS Dynamics 365 CRM

Description
The Ontario Ministry of Workplace, Conservation and Parks (MECP) Species at Risk Branch (SARB) is responsible for the administration and issuance of Registrations under the new Species Conservation Act (SCA), 2025.

The objective of this project is to build a modern online Registration system for both external and internal users.

Technology stack : Microsoft Dynamics CRM (backoffice), MuleSoft (middleware) and Java/React (public facing portal)

This position is to configure MS Dynamics 365 for Registration and Permit workflows for Ministry backoffice staff and integrate this backoffice with portal (Java/React) using Mulesoft middleware.

Skills
Experience and Skill Set Requirements
Technical Skills (40%)
Experience with Agile methodologies
Experience with Dynamics 365, Microsoft Power platform, and Azure solution design
Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
Working knowledge of both low code development and custom development on Dynamics 365
Working knowledge with Dataverse design and development
Working knowledge of development in Azure technologies
Working knowledge of .NET, C#, JavaScript
Working knowledge of DevOps, task boards, pipelines, etc.

Experience (40%)
Experience with cloud platforms such as Azure, Dynamics 365, Power Platform
Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
Experience with custom.



Web API development, ASP.NET. .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.
Proficiency in all cloud service models: SaaS, PaaS, and IaaS
Certifications in Dynamics 365 and Azure are preferred
Experience with Agile methodologies including using kanban/task boards
Extensive experience developing in Dynamics 365 Customer Service (case management, Knowledge Management, Customer Service Workspace configuration), power platform, power apps (Model-Driven App, Power Pages, Canvas App), Custom PCF controls, development and Server-Side templating language Liquid.
Experience with both low code development and custom development on Dynamics 365

Communication Skills (20%)
Strong communication skills to prepare documentation, including but not limited to; reports, reviews, assessments
Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients

Must Have:
Experience with Agile methodologies
Experience with Dynamics 365, Microsoft Power platform, and Azure solution design
Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
Working knowledge of both low code development and custom development on Dynamics 365
Experience with cloud platforms such as Azure, Dynamics 365, Power Platform
Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
Experience with custom. Web API development, ASP.NET. .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.

Nice to have:
Prior OPS or Public sector exp.

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📌 Software Developer - CRM – Senior I Toronto ON Onsite I 1+ year (Ontario)
🏢 Analyst Technical Solutions
📍 Ontario