Lead strategic customer success initiatives at Esri Canada as a Senior Customer Success Manager. Cultivate trusted relationships while driving customer ROI through enterprise GIS solutions.
This pivotal role demands a seasoned expert to guide complex customer accounts and influence executive stakeholders. You will define multi-year success strategies, coordinate with internal teams, and ensure effective execution aligned with customer priorities. Your contributions will significantly impact customer retention, renewal, and expansion outcomes as you navigate high-impact scenarios and mentor less-experienced team members.
Key Responsibilities:
• Own customer success strategies for complex accounts
• Advise on GIS and location intelligence solutions
• Resolve high-impact customer issues and escalations
• Negotiate commitment with executive stakeholders
• Mentor and share best practices within the team
Requirements:
• 7+ years in GIS or location intelligence roles
• Proven experience with customer retention and expansion
• Robust ability to influence in multi-stakeholder environments
• Bilingual proficiency in English and French is an asset
• Post-secondary degree or diploma in GIS or related field
Drive impactful customer outcomes and strategic value at Esri Canada as your expertise shapes success.
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📌 Senior Customer Success Manager at Esri Canada (British Columbia)
🏢 Esri Canada
📍 British Columbia
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