Take charge as an Incident Management Leader with Donna Cona Inc. in Ottawa. This sub-contract role demands deep expertise in managing high-urgency incidents across large enterprises.

Donna Cona Inc. is seeking an experienced Incident Management Leader for one of our key governmental clients. Candidates should possess 8-10 years of dedicated incident management expertise, especially within complex, high-availability systems. Your role will focus on leading complex incident bridges, managing various technical teams, and ensuring operational continuity.

Key Responsibilities:
• Lead high-urgency incident management processes
• Conduct post-incident reviews and drive improvements
• Collaborate with technical teams and senior stakeholders




• Maintain structured communication during stressful situations
• Support Oracle PeopleSoft in regulated environments

Requirements:
• Security clearance at the Reliability level
• ITIL Service Management certification, preferably ITIL 4
• Bilingual communication skills in English and French
• Proven experience in critical incident environments
• Solid analytical and problem-solving abilities

Effectively manage incidents and improve outcomes for a major government client in Ottawa.
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📌 Sub-contract Incident Management Leader Ottawa (Quebec City)
🏢 Donna Cona
📍 Quebec City