The organisation supports more than 30,000 employees and is going through continued growth, acquisitions and HR transformation. Workday and ServiceNow are already in place, and this person will lead the next stage of process improvement, employee experience and operational efficiency.
What you will do Build and shape the HR Operational Excellence function
Lead end-to-end HR process transformation
Identify recurring issues and remove root causes
Improve employee experience and HR service delivery
Work closely with HRIS, Workday and ServiceNow teams
Drive standardisation, automation and continuous improvement
Lead cross-functional transformation initiatives
Influence senior stakeholders across HR, Technology and Operations
Lead and develop direct reports
What we need Strong HR Operational Excellence or HR transformation experience
Proven end-to-end process redesign experience
Strong Workday knowledge
Experience working closely with HRIS and Workday teams
Genuine people leadership experience




Experience leading change through influence
Experience within a large or complex organisation
Highly relevant experience Unionised environments
Collective agreements
Healthcare or frontline workforces
ServiceNow HRSD
Lean Six Sigma
Acquisition or integration activity
Why this role is worth looking at Brand-new Director position
Genuine opportunity to build rather than inherit
30,000+ employee workplace
Enterprise-wide transformation
Direct people leadership
Significant senior leadership exposure
Package 20% target bonus
3 personal days
Perks from day one
RSP matching
Hybrid working from Markham
Approximately 2 to 3 days per week onsite
If you have led HR transformation at scale, understand Workday and want the opportunity to shape a new Operational Excellence function, I would be interested in speaking with you.

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📌 Director of Operations (Workday) (Ontario)
🏢 Focus on WD
📍 Ontario