Lead customer communication efforts at Neptune Technology Group in Mississauga, ON. As the Senior Manager, you will shape and oversee a robust support organization focused on customer satisfaction.

In this full-time role, you will guide a team responsible for appointment scheduling, multi-channel support, and field coordination. With over 7 years of experience in customer support and a robust focus on process improvement, you will drive success in handling inquiries efficiently. Your leadership will ensure that customer issues are meticulously resolved and prevent premature ticket closures.

Key Responsibilities:
• Lead appointment booking and customer scheduling processes
• Own and manage multi-channel support for various inquiries
• Direct T1/T2 escalation processes for technical issues




• Oversee public education initiatives for installation projects
• Coordinate field support to resolve customer challenges

Requirements:
• Bachelor’s degree or equivalent experience
• 7+ years in customer support, 3+ years in management
• Experience with utilities, telecom, or field services
• Skills in CRM and support workflow design
• Strong communication skills in high-pressure situations

Transform customer support into a systematic process with your expertise in management and service orientation.
#J-18808-Ljbffr

📌 Customer Support Manager at Neptune Technology (Ontario)
🏢 Data Innovations
📍 Ontario