Bilingual (FR/EN) Inbound Customer Service - Early CollectionsThe RoleWe’re looking for an energetic, self‑driven Collections Specialist to resolve delinquent mortgage accounts and support homeowners through the collections process. You will manage early‑stage arrears (1–30 days), negotiate repayment solutions, and help homeowners stay on track.Key ResponsibilitiesResolve delinquent accounts (1–30 days) through collections and/or alternate arrangements.Work proactively with homeowners to prevent future arrears.Address homeowner inquiries related to lapsed home insurance, condominium and tax arrears, shortfalls at payout.Handle inbound calls and emails to resolve mortgage arrears; occasionally initiate outbound calls on a case‑by‑case basis.Evaluate each account by reviewing loan particulars and payment history to determine the appropriate course of action for both MCAP‑owned and sub‑serviced mortgages.Negotiate appropriate repayment remedies on a case‑by‑case basis.Maintain accurate and organized account records by updating memos, confirming arrangements with homeowners and posting payments,



documenting all workout arrangements to ensure arrears are collected in a timely manner.Required QualificationsBilingual in French and English (written and verbal).Proficiency with Outlook, MS Word, and Excel.Strong decision‑making and problem‑solving skills, with the ability to balance organizational and homeowner needs.A talent for building and maintaining strong relationships with homeowners and team members.Agility and comfort working in a dynamic, fast‑paced workplace.Preferred QualificationsExperience in a call centre or customer service environment.Collections experience in residential mortgage servicing.Additional Employment DetailsPosition #: req2208Employment Status: Permanent Full TimeLocation: Toronto and WaterlooNumber Of Openings: 3Department: ResidentialInternal Job Title: Collector ISalary Range: $50,000 – $55,000Bilingual Premium: $5,000MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment where all employees feel valued, respected and supported throughout the recruitment and employment process.#J-18808-Ljbffr

📌 Bilingual (Fr/En) Inbound Customer Service - Early Collections - C$50,000 - C$55,000 A Year (Winnipeg)
🏢 MCAP
📍 Winnipeg