Technical services representative Emploi - Permanent Full-time - Agent/Clerk - Customer service Succursale: Edmonton -Edmonton Alberta T5S 2X4 As soon as possible Schedule: Monday to Friday (Day) Salary: 55000-65000 Description: The Technical Service Representative is responsible for performing evaluations related to parts and after-sales service for our various equipment lines.

You will receive training on the operation of different cleaning equipment and will interact with a diverse customer base from across Canada.

Responsibilities: Reporting to the Customer Experience Director, the Technical Service Representative will be responsible for the following: Act as the primary point of contact for customer phone calls and email inquiries across Canada; Manage parts orders, customer quotations, service calls, and warranty claims; Investigate customer issues to determine the nature of the problem and identify appropriate solutions; Enter orders into the order management system; Verify product availability and coordinate activities to ensure timely and efficient deliveries; Monitor orders through to delivery and follow up with customers to ensure satisfaction; Work closely with the Field Service team across Canada.

Requirements: Be bilingual (French and English), both spoken and written, as the position deals with a fully bilingual clientele; Basic skills in mechanics, electromechanics,



and electricity; Demonstrate curiosity and a strong interest in parts identification and sourcing; Experience as a parts counter clerk or technical advisor (an asset); Good communication skills and aptitude for customer service over the phone; Good organizational skills, both in work methods and time management; Respectful and customer-oriented; General knowledge of computer systems (Microsoft Office suite); Advantages: Group insurance coverage Long Term Disability Insurance Dental insurance Life insurance Employee discount Employee Assistance Program Travel insurance Reimbursement of training and development activities Clothing provided Telemedecine Employer''s participatory RRSP Mobile holidays Corporate events Note: You will be eligible for the group insurance program and the retirement plan with employer contributions; We offer 13 paid holidays per year (5 more than the minimum required by employment standards), as well as personal days.

We care about our employees'' health; that''s why we provide free fruit and coffee and reimburse part of the registration fees for physical activities; You will benefit from training and participate in the launch of current equipment; You will contribute directly to customer satisfaction and loyalty through your technical expertise; And most importantly, you will join a team of dynamic, dedicated, and pleasant individuals!

📌 Technical services representative (Edmonton)
🏢 Sani Marc
📍 Edmonton