We're hiring two Bilingual (English/French) Client Services Specialists to deliver exceptional, empathetic service to banking clients via phone and email. This is a client‑facing support role focused on authenticating clients, greeting professionally, answering product and account questions, guiding clients to the right resources, and closing calls effectively.

The ideal candidate is a quick learner with strong attention to detail, a collaborative mindset, and admin or customer‑service experience. Banking or credit‑union experience is an asset but not required; call‑centre experience is not necessary. College education or relevant certificates are acceptable.

This role supports Peoples Group's Vancouver team in a hybrid setting, working from 8:00am–4:30pm (PST).

REQUIRED SKILLS AND EXPERIENCE

Bilingual fluency in English and French (written and verbal).

2+ years of experience in a customer‑service or client‑support role.

Proficiency with Microsoft Office (Word, Excel, Outlook) and standard office tools.

Quick learner with ability to absorb banking products, terminology,



and compliance requirements.

Strong attention to detail and ability to multitask in a fast‑paced environment.

Excellent communication and interpersonal skills, with an empathetic, professional tone.

Team‑oriented mindset; comfortable collaborating in a supportive setting.

NICE TO HAVE SKILLS AND EXPERIENCE

Familiarity with AML/KYC requirements and financial‑services compliance.

Experience with banking platforms such as DNA (Fiserv core).

Knowledge of high‑interest savings accounts, term deposits/GICs, or similar deposit products.

Administrative experience in a regulated or financial environment.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

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📌 Customer Service Representative (British Columbia)
🏢 Insight Global
📍 British Columbia