Join Junip as a Customer Support Specialist, where you'll resolve complex technical issues for our clients. This role offers flexibility in seniority based on your experience, with a focus on customer satisfaction.

At Junip, we are seeking a dedicated individual to engage with our 10,000+ ecommerce customers. Your role will include troubleshooting technical problems via live chat, email, and video calls, along with owning our Shopify App Store rating by gathering feedback. We also have an AI support agent, which you will manage, to enhance service efficiency.

Key Responsibilities:
• Resolve complex customer inquiries via live chat and email
• Drive positive reviews on the Shopify App Store
• Manage Fin, our AI support agent




• Collaborate with the small, ambitious team
• Actively learn about product offerings and customer needs

Requirements:
• Robust people skills for escalation and de-escalation
• Excellent written communication for clear explanations
• Curiosity about product and customer support
• Experience in ecommerce technology is a plus
• Availability in EST timezone, ideally near Kitchener

Utilize your customer service expertise and communication skills to enhance Junip's support experience.
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📌 Customer Support Specialist at Junip (Ontario)
🏢 Junip
📍 Ontario