Become the go-to support specialist at TrueContext in Ottawa! As a Technical Support Analyst, you will diagnose issues for field technicians, ensuring seamless operations during a hybrid, late shift role.
TrueContext is seeking a talented Technical Support Analyst with 2 to 4 years of experience in technical support or a similar customer-facing role. You will be responsible for resolving issues, providing insights, and guiding customers through complex technical problems. This position emphasizes effective communication and accurate ticket management.
Key Responsibilities:
• Own the ticket from start to finish
• Diagnose problems in forms, data sources, and mobile apps
• Escalate incidents and keep affected customers informed
• Create help articles for recurring issues
• Provide insights on ticket patterns to improve support
Requirements:
• 2 to 4 years in technical support at a SaaS company
• Proficient in reading API documentation and JSON payloads
• Experience with REST APIs or field service platforms
• Ability to explain technical issues clearly
• Willingness to work on a hybrid schedule
Drive customer success by leveraging your technical support skills in a dynamic workplace at TrueContext.
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📌 Technical Support Analyst in Ottawa (Quebec City)
🏢 TrueContext
📍 Quebec City
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