Elevate client relationships and drive revenue as a Customer Success Manager at Ascend. Help nonprofits maximize fundraising through innovative lottery programs in a hybrid work workplace.
As a Customer Success Manager at Ascend, you'll own client portfolios and stimulate lottery revenue growth. Your role focuses on influencing decision-makers and establishing strategies to enhance client investments in marketing and programming. You will also learn the skills necessary to become a world-class Customer Success professional in a dynamic growth setting.
Key Responsibilities:
• Manage client relationships from initiation to ongoing support
• Identify growth opportunities within client accounts
• Develop strategies for increased client investments
• Upsell clients on additional lottery programming
• Follow up diligently to ensure steady progress
Requirements:
• Experience in sales, CSM, or revenue-focused roles
• Proven ability to influence decision makers
• Persistent approach to follow-ups and client engagement
• Strategic mindset connecting efforts to revenue
• Strong relationship-building skills, results oriented
Embrace the challenge of driving significant impact for nonprofits and foundations at Ascend.
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