Customer Success Management → managing Mastercard customers/clients, adoption, engagement, retention, and ongoing relationships.
Commercial / contractual acumen → understanding contracts, renewals, pricing, commercial terms, SLAs, and potentially negotiations.
SaaS product experience → working with customers around a cloud-based/software product, likely involving onboarding, implementation, adoption, and product value realization.
Manage and develop long-term relationships with strategic customers, acting as the primary point of contact.
Drive customer onboarding, product adoption, engagement, and retention across assigned accounts.
Understand customer business needs and translate them into product and solution requirements.
Partner with Sales, Product, Technology, Implementation, and Support teams to deliver a robust customer experience.
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📌 Customer Success Manager (British Columbia)
🏢 PRI Global
📍 British Columbia
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